Privacy Policy

The Virtual OfficeWare Healthcare Solutions Website Privacy Policy and Usage Agreement

This document is a privacy policy governing Virtual OfficeWare Healthcare Solutions’ use of the information it obtains through the use of its website www.vowhs.com and any of its pages.

By using the website, www.vowhs.com and any of its pages, you agree that you have notice the practices outlined in this document on how Virtual OfficeWare Healthcare Solutions may use the information it receives from you while using www.vowhs.com and any of its pages.

By continuing to use www.vowhs.com and all of its pages, including by remaining on the landing page, you consent to the use of cookies, web beacons, and any legal means to track your activity on www.vowhs.com and any of its pages.

The provisions of this privacy policy are in the following order:

I.      Definitions
II.    Intent and Purpose
III.   About Virtual OfficeWare Healthcare Solutions
IV.    Information Collected
V.     How Information is Used
VI.    HIPAA
VII.   Updates
VIII. Miscellaneous
IX.    Contact

I. DEFINITIONS

Browser File– Files stored by an internet user’s website browser that contains information and records of the usage of websites the user accesses, such as visit history, downloaded files, and website cache.

Business Alliance Partner– A company utilized by Virtual OfficeWare Healthcare Solutions to aid in the development of Virtual OfficeWare Healthcare Solutions’ products or services.

Cookie– A file stored by an internet user’s web browser containing data on the activities participated in on a particular website.

Do Not Track– Electronically selecting a website browser’s option to recognize that the user wishes his or her web browsing activity not be recorded.

Financial Information– Billing addresses, billing names, credit card numbers, debit card numbers, financial account numbers, and any other information associated with the ability to send and receive money.

HIPAA– Abbreviation for the Health Insurance Portability and Accountability Act, which regulates the measures certain organizations must take to protect certain information related to healthcare, that is codified in the United States Code of Federal Regulations at Title 45, Chapter A.

ISP– Abbreviation for Internet Service Provider.

Non-Personally Identifiable Information– Information that does not contain personal names, business names, practice names, phone numbers, email addresses, and information relating to organization size, employment, finances, billing addresses, billing names, credit card numbers, debit card numbers, financial account numbers, and information associated with the ability to send and receive money.

Personal Information– Personal names, business names, practice names, phone numbers, email addresses, and information relating to organization size, employment, and finances.

Privacy Policy– This document, which governs Virtual OfficeWare Healthcare Solutions’ practices with information it obtains from the use of its website and any associated pages.

Secure Website– A website using encryption and authentication standards to protect the viewing of information from unintended parties.
Sharing– Electronically distributing or referring to content online using any online or electronic medium.

Support Website– Any electronic content accessible using an internet connection provided by Virtual OfficeWare Healthcare Solutions’ support or information technology department.

User– Real persons accessing www.vowhs.com, any of its pages, or other content on the internet.

VOWHS– Abbreviation for Virtual OfficeWare Healthcare Solutions.

Web Beacon– An electronic technique used to track a user’s activity on a particular website.

Website– Virtual OfficeWare Healthcare Solutions’ website located at www.vowhs.com.

II. INTENT AND PURPOSE

This Privacy Policy describes how Virtual OfficeWare Healthcare Solutions (“we,” “us,” “our”), and its subsidiaries and affiliated companies, may collect, use, and share information about you that we obtain through our Website. This Policy does not apply to other VOWHS platforms, product offerings, other websites that we operate, information that we obtain outside of the Website, or to websites of third parties to which we provide links. We do not control and are not responsible for the privacy practices, use of information, or the data available on the websites of third parties who are not affiliated with VOWHS, and we urge you to evaluate the privacy policies of such parties.

III. ABOUT VOWHS

VOWHS, headquartered in the United States, provides ambulatory physician practices with electronic health record, practice management, and revenue cycle management technology solutions to increase clinical, care, and financial efficiency. More information can be found at www.vowhs.com/about-us.

IV. INFORMATION COLLECTED

We at VOWHS are committed to maintaining the privacy and security of our Users’ Personal Information on our Website. We will not ask for Personal Information while you are simply browsing our Website. If this should change, we will explain what the information we are asking for is to be used.

We may collect Personal Information that you voluntarily provide when signing up for or requesting certain services from us. For example, to view a webinar or to schedule a demonstration of our products, we may ask for Personal Information to contact you. We may also ask for information that helps determine a practice size or specialty. We will not ask for, nor collect any information that relates to race, ethnicity, religion, gender, sexual orientation, sexual identity, political affiliation or health.

We may also collect analytical and statistical information such as your device used to access our Website, IP address, geographical location, ISP, internet browser, Website pages visited, and the method you found or were directed to our Website. Depending on your browser’s capability, selecting a “Do Not Track” option may not prevent the collection of data by our software.

Finally, when paying an invoice through links on our Website, we may collect Financial Information such as personal names, business names, practice names, addresses, phone numbers, credit or debit card information, and bank information.

V. HOW INFORMATION IS USED

Information obtained through the aforementioned means may be used by VOWHS for its marketing efforts and to contact you.

The information may also be used for support purposes and to contact you regarding support for products and or services.

The information may further be used to improve the functionality of VOWHS’ website and applications.

The information may be used to distribute a product or service you are entitled to.

When using a VOWHS Secure Website such as our support website, we may place a cookie in the Browser Files of your computer. The Cookie itself does not contain Personal Information although it will enable VOWHS to relate your use of the VOWHS Secure Website to information that you have provided.

VOWHS engages certain service providers to track and associate internet search and browsing behavior with our advertisements and to provide functionality on the Website. These third-party service providers are limited to using the information only as instructed to provide in its contracted services to VOWHS which align with this Policy.

We have configured our third-party services to use tracking technologies such as Cookies, Web Beacons, and other storage technologies, to collect or receive information from your website visits and to provide measurement services, analytics, and target ads. As a result, these companies may use Non-Personally Identifiable Information about your visits to other websites, together with Non-Personally Identifiable Information about your purchases and interests from other online and offline sources, to provide ads about goods and services of interest to you. Your interactions with these features are governed by the privacy policies of the companies providing these features, and we do not control and are not responsible for the privacy practices, the use of information, or the data available on the websites of such parties.

If you are visiting a VOWHS Secure Website, to which access is limited to our Business Alliance Partners, we may collect the Personal Information that you provide. The use of such information will be governed by the written contract between you and VOWHS through which you were granted access to such VOWHS Secure Website.

We will not retain any information, whether obtained through tracking technologies or provided by you longer than necessary to fulfill the purposes for which it was collected or as required by applicable law.

VOWHS will never distribute your Personal Information or Financial Information to a third party unless the party is a partner and or affiliated with VOWHS’ own products or services.

VOWHS will never distribute your Personal Information or Financial Information to a third party for such third party’s marketing or sales efforts.

VOWHS will not use your Financial Information for any purpose other than to process a secure payment for which you have authorized, or to identify your financial account.

VOWHS uses reasonable means to keep your information secure and to prevent the loss or disclosure of your information to an unintended party.

VOWHS will only share your information in accordance with this Policy, except in the following situations:

•   You have given VOWHS your consent to share or use information about you;
•   We believe that we need to share information about you to provide a service that you have requested from VOWHS or from others;
•   We are required by law to disclose information;
•   We believe that it is necessary to protect our rights or to avoid liability or violations of the law;
•   To an actual or potential buyer and its agents and advisers, in connection with any actual or proposed purchase, merger or acquisition of any      part of our business, if we inform the buyer it must use your Personal Information only for the purposes disclosed in this Policy; or
•   To any other person with your consent to the disclosure.

VI. HIPAA

As a key provider of services and technology to the healthcare industry, VOWHS has implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to HIPAA for which VOWHS is subject to.

VII. UPDATES

We reserve the right to make periodic updates and revisions to the Policy. Any changes will be posted on this page. Please check this page to review whether any changes have been made to the Policy.

VIII. MISC

This Website is not intended for minors under the age of eighteen, and VOWHS does not wish to obtain any information from or about such minors through this Website. If you are under eighteen years old, do not use this Website. Our Website includes social media features, including “Sharing” functions and VOWHS, also wishes that minors under the age of eighteen do not engage in such activity affiliated with our website.

IX. CONTACT

If you have any questions about this Policy, you may inquire using the contact information below.

Virtual OfficeWare Healthcare Solutions
Marketing Department
2000 Cliff Mine Road, Park West Two, Suite 510
Pittsburgh, PA 15275
(412) 424-2260

Updated June 10, 2019.