Change
Healthcare Outage
Change Healthcare & athenaEDI Updates
With many unknowns it can be a challenge to determine what the best plan of action should be for your business. Our goal is to be transparent with what is known, what isn’t known, what options are available now, and what options will be available soon. As more becomes known we will continue to provide updates so you can make the best decisions possible with information that is available.
NOTE: These are recommendations only and apply to most of our clients, but we recognize that some practices may have necessary resources and expertise to take different approaches.
Update June 3, 3:21PM
Announcement
Over the last few weeks athenaEDI has been working towards establishing a new connect to Relay Exchange. The connection which will replace the legacy connect to Change Healthcare (Emdeon/OKC) platform.
As of 5/23/24, athena started rerouting the remaining payers, which are currently pending, to the new Relay Exchange Platform.
Please note there are a small number of payers that are not available through Relay Exchange and claims submitted to these payer IDs will be rejected. athena anticipates this will have minimal impact to most customers and recommend updating these payer IDs to route to SPRNT until an electronic solution is available through Relay Exchange. We will communicate as additional payer IDs become active.
ERA’s
You should also start receiving era’s again.
The following carriers will need era enrollments completed so that you may start to receive your payments: Cigna, Aetna, United Healthcare ( all entities) , Humana, Tricare east ( both claims and era’s), Emblem/GHI, Oxford, AARP
Please open a case with our app support team so that we can provide you the appropriate form.
Update May 16, 3:00PM
Alternate Payer Route List
Please use this link to download the current Alternate Payer Route List – Alternate Payer Route List May 16
Update May 13, 9:20AM
athenaEDI Disruptions – RESOLVED
Some clients are experiencing issues with athenaEDI UX functionality. Some clients may experience issues with sending or receiving files. athenaEDI is currently researching the root issue.
Update May 6, 10:40AM
Payer Mandate
Health Partners PA (payer ID 80142) ERA permanently moving to Echo Health (OHC8). Please open a ticket with VOW support team so that we may provide you with the necessary forms.
Update April 30, 3:51PM
Invite
Please join us for athenaEDI Talks Service Status Update on Tuesday, May 7th from 2:00-3:00pm ET.
We plan to use the entire session to provide an updated status on the EDI Transaction Service Disruption.
To join the call, please register at the link below: