About us

Since our founding in 2000, Virtual OfficeWare Healthcare Solutions has provided ambulatory practices with innovative technology and trusted services tackling the complexities in today’s healthcare landscape.  Our partnership with athenahealth has further extended our capacity to deliver enhanced outcomes for healthcare organizations. We offer robust solutions that encourage efficiency improvement through workflow optimization, seamless care coordination, fast and accurate documentation allowing more face time with patients, and increased revenue opportunity through network intelligence and best practices.

Our solutions portfolio include: athenaPractice™ formerly Centricity™ Practice Solution), a fully-integrated EHR and Practice Management system flexible to work the way you do AND athenaOne®, a cloud-based suite featuring, EHR, medical billing and revenue cycle management effectively working to deliver measurable financial and clinical results.

We are your full source IT provider, servicing your practice with training and implementation, U.S.-based customer application and technical support, customized development and comprehensive claims and medical billing management. We base our success off yours so improving outcomes for physicians and patients is our top priority.

— Careers

athenaOne Practice Management Implementation Consultant

Assist in the design and delivery of training, Help Desk call trends, and/or client-specific needs regarding supported applications and effective use of athenahealth applications.


athenaOne Support Specialist

The athenahealth Support Specialist is responsible for first and second level support calls as well as assisting other members of the team with higher-level calls.


RCM Account Manager

Account Manager (AM) is the primary owner of the Client relationship and is responsible for providing and managing exceptional revenue cycle management service, and creating highly satisfied, customer evangelists.


Patient Financial Services Representative 

Receive inbound communications from customers documenting call in tracking log, answering patient billing questions from statements following specific questioning to gather information, resolving, or forwarding concerns as appropriate for resolution. Follow-up on all issues to ensure positive customer outcomes.


Director, Human Resources

Directly responsible for the overall administration, coordination, and evaluation of directing human resource programs and services; providing management counsel; achieving defined objectives by planning, evaluating, developing, implementing, and maintaining services in compliance with established guidelines; and serving as a member of the management team.


Director of Physician RCM & athenaOne

The Director of athenaOne/VRS a key strategic leader, who drives strategy and operational oversight to the implementation and Support of athenaOne Customers in the Ambulatory Healthcare market.


Joe Macies, Chief Executive Officer
Joe is a growth oriented C-level executive leading turnaround and fast growing organizations in healthcare and technology industries from early stage to mature companies. He has a strong record of achieving growth in dynamic changing environments by building strong cultures, and teams that drive accountability. He is also an expert at evaluating markets, building brands, creating strong targeted sales funnels and focusing on the right opportunities.

Jerry Looney, Executive Vice President of Operations
Jerry’s job is to provide overall direction and guidance to the operational activities of VOWHS. He oversees Support, Training, Implementation as well as other ITPS services. He has been involved in Healthcare IT for over 20 years and enjoys customer interaction, problem solving and delivering great customer satisfaction.


VOWHS/VRS is dedicated to helping physician practices be more successful, improve patient care and build healthy communities. Though our partnerships and personalized attention, we are a leader in simplifying the business of healthcare and by providing exceptional services, products and technology solutions. Our success is achieved through our commitment to building a positive and healthy environment that fosters strong relationships and excellence among our team members.


“Providing innovative healthcare solutions, exceeding your service expectations”


Now providing sales and service as a Managed Services Organization for athenaOne®.  athenahealth’s cloud-based and on-premises solutions deliver measurable financial and clinical results for healthcare organizations of all shapes and sizes. That’s why their top-performing clients are beating industry benchmarks across the board.  Deliver exceptional patient and provider experiences while controlling costs and maximizing productivity. athenaOne is the industry’s most adaptable, network-enabled suite of services that easily scale to meet your business needs.


Biscom pioneered the fax server and computer fax marketplaces with FAXCOM® and its award-winning fax management solutions. Since then, Biscom has developed expertise and solutions around secure file transfer, synchronization, file translation, and mobile devices.


CallPointe has created an easy to use web based service for medical professionals to automate patient communications. They have developed services that reduce office No-Shows and free the medical staff to spend more time with their patients. CallPointe specializes in appointment reminders by phone, as well as email and text reminder service.


Clearwave’s registration platform allows authenticated patient data to flow from a patient to any healthcare provider. Clearwave’s platform includes full integration to over 30 Electronic Medical Record (EMR), Practice Management (PM) or Hospital Information System (HIS) products. Clearwave’s platform provides the patient with multiple self-service options including Clearwave’s Mobile Pre-Check solution. Clearwave’s solution is intuitive and easy to use and the only self-service registration solution that can link HIS vendors with disparate PM vendors allowing for one registration process across the enterprise.


DxScript® is a Surescripts™ and EPCS certified, Meaningful Use Compliant, cloud-based ePrescribing solution that puts insurance, pharmacy benefits plan eligibility and formulary information at the provider’s fingertips at the point of prescribing.


Expedient helps companies transformation their IT operations through award-winning cloud solutions and managed services including disaster recovery, security and compliance, and more. Named VMware’s Americas Cloud Partner of the Year and acknowledged in Gartner’s Magic Quadrant for Disaster Recovery as a Service, Expedient’s solutions and services ease clients’ transition to the cloud, enabling them to focus on strategic business innovation while the Expedient team handles operation of the information technology needed to support it.


EzAccess is a Meaningful Use Certified, solve-all Patient, Provider, and Back Office Portal with hundreds of workflows built in. ezAccess’ cloud model and seamless integration with Centricity Practice Solution helps practices improve efficiency and reduce costs with no hardware or software to purchase, and a low monthly amount.


InteliChart powers a broad range of HIT Partners to include those in ambulatory care, acute care, rural health, urgent care, critical access, and behavioral health.

Liaison-Transitional-Logo-Full-Colour-Stacked-FINALWEB (002)

Live at over 3,000 sites and supporting over 30,000 clinicians and 400 labs, Liaison ALLOY, EMR-Link saves time for clinic staff by using the same simple workflow and electronic interface for multiple lab or imaging vendors from the EMR clinical desktop. Liaison ALLOY connects laboratories to any EMR system or can be installed to operate independently. Physicians, clinicians, and laboratories reduce cost and effort by streamlining the lab ordering workflow processes.


Logical Innovations, LLC, provides Visual Form Editor, a tool for rapid design of encounter forms, for use with the Centricity EMR, enabling you to concentrate on creating quality forms rather than overcoming design considerations.


POS Patient Payment Services offers Centricity users a robust patient billing and payment solution to help patients pay their bills faster and easier. Features include auto-posting of payments, automated patient plans, quick pay, customized statements and e-statements, credit card on file and digital past due notifications. POS Patient Payment Services helps practices collect more patient-owed balances.


Qvera is a healthcare IT company. Thousands of physicians rely on Qvera’s products and services to meet their interoperability and health information exchange (HIE) needs. With extensive experience developing, implementing and maintaining real-time HIE interfaces between a wide variety of healthcare IT systems. Qvera’s team of experts can help organizations solve even the most complicated interoperability problems.


Their core principle is the creation of Meaningful, Measurable, and Sustainable results for clients. Their professional staff embodies a collaborative approach to problem solving and a customer-centric focus which measures team success by the delivery of client results.


Vertical Solutions provides in-depth expertise and delivers real business value – tailored to your needs. Headquartered in Pittsburgh, Pennsylvania, they offer the highest level of IT services and accounting software consulting in the mid-Atlantic and Colorado.


Virence is a leading software provider that leverages technology and analytics to help healthcare providers across the continuum of care effectively manage their financial, clinical, and human capital workflows. Virence offers a comprehensive suite of innovative technology-enabled solutions that aim to improve quality, increase efficiency, and reduce waste in the healthcare industry.