Helping practices deliver the best outcomes in healthcare. 

Virtual OfficeWare, LLC (VOW) is a Managed Services Organization for athenahealth. Our 25 years of experience working alongside healthcare providers has provided us with insight and determination to simplify workflows, create improved interoperability among care teams, increase provider efficiency leading to healthy patient outcomes and utilize data intelligence revealing transparencies that strengthen business incomes.

We proudly teamed with athenahealth, an established, leading healthcare organization, because we share the same drive and vision — deliver measurable financial and clinical results and create a smarter healthcare experience. We complement athenahealth’s endeavors with our professional services, which encompass a full range of guidance and additional ‘hands-on’ assistance over practice workflows. Our expertise is positioned at every corner of your office and all that falls in between. We provide system/application training and implementation, customer application/technical support, Revenue Cycle Management services; including detailed end-to-end billing services, reporting, provider credentialing, patient financial services and educational resources.

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“Managing the paperwork in medicine has never been so stressful, but with the help of everyone at Virtual OfficeWare stressful becomes successful.”

MaryKate O’Brien
The cardiology practice of Alexander Chaplik, MD, Florida.

Revenue Cycle Management

Like most physicians, are you finding it more difficult to increase your practice profitability? If so, we can help! athenaOne’s integrated solutions enhance your revenue cycle management by improving patient billing, A/R, and insurance claim processes. Our trained specialists will also teach you the best practices to keep your practice on the right track at a moving pace. Most importantly, we help to keep you focused on where you need it most–your patients. athenaOne’s RCM deliverables are designed to meet your specific needs resulting in quicker reimbursements and higher profit margins.

“Our practice spends less time following up with claims. Our revenue has increased and our A/R has decreased.

We have had excellent support from our Account Manager, Alyse.

Susan Facibene, RN

Office of William A. Facibene, MD

If you are experiencing…

Then, we can provide you with…

Patient Centering

Our RCM Solution offsets workload imbalances. We work alongside your staff to lend an extra set of hands over your billing cycle; helping to strengthen your financial performance –and therefore, allowing more time in your schedule to focus on what you do best…treat patients.

Denial Management

Our team helps to increase profitability during a climate where declining reimbursements have become an unpleasant trend. Using sophisticated ‘rules-based and claim scrubbing’ technology, we ensure minimal billing errors and claim rejections, and increase your first-time pass rate.

Trained Coding & Billing Specialists

With billing complexities and increased A/R on the rise, the need for dedicated, highly-trained staff is at a premium. Our team ensures you have skilled talent managing your A/R needs.

Improved Cash Flow

Internal and external factors such as staff turnover and regulatory changes can impact cash flow and cause A/R delays for your medical practice. Our professionals make sure your business stays aligned with your end goal and ensures reimbursement capture when you encounter these challenges and more.

Our Industry Averages

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Percentage of Net Collection Rate

Percentage of Collection Rate Over Client’s Goal

Average days in A/R

Percentage of Delinquent Claims Rate > 60 Days

Want a snapshot of your potential savings?

Our personalized and interactive A/R Calculator below will show you how much your practice can save when we manage your billing cycle!

Ready to See for Yourself… Schedule a Demo!

Contact us

Have any questions? Need additional info? Drop us a line or give us a ring. We would love to hear from you!


2000 Cliff Mine Road, Park West Two, Suite 510
Pittsburgh, PA 15275


Phone: (412) 424-2260
Fax: (412) 424-2264

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