Fully Managed Patient Financial Services from Virtual OfficeWare

Our medical billing experts are an extension of your practice, helping to enhance your practice’s efficiency and bottom line. Our patient financial services include:

  • Fielding Patient Statement and Billing Inquiries
  • Providing Advice and Assist On Refunds Owed
  • Payment Plan Administration
  • Patient Payment Posting

Virtual OfficeWare works with various medical practices across the healthcare industry to provide patient financial services that ultimately enable medical personnel to focus more on patient care. Learn how we can help your practice reduce administrative overhead, limit complexity, and build efficiency.

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Financial Patient Services Workflow

1

Manage Incoming Patient Calls

We help manage the call volume of patient billing concerns. We field requests and provide guidance as it relates to patient statements and billing inquiries based on your practice’s standards.

2

Establish Payment Plans

Payment plans increase collection rates and establish patients’ commitment to pay. We help coordinate plans to encourage on-time payments, reduce A/R and increase revenue.

3

Posting of Patient Payments

We provide assistance getting money in the door quicker. When patient balances or co-pays are due for visits, we can collect payments over the phone and post them directly into your athenaOne® table space.

Want a snapshot of your potential savings?

Our personalized and interactive A/R Calculator will show you how much your practice can save when we manage your billing cycle!

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David R., Practice Administrator
David Mandel, MD, Inc.

The team approach used to service our account has been great. [VOW] has taken away all billing related calls, assisted in setting up solid payment plans for our customers, and do a fantastic job addressing our patients concerns and individual billing issue’s that occur in every medical practice.

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