“We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to support you through it.
We are actively monitoring the spread of COVID-19 and are in daily contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other federal agencies. Like you, we are preparing for the impact that COVID-19 could have on our employees, our communities, and our customers. We are doing all we can to help keep our employees and their communities safe and healthy. In terms of our day-to-day support of your business, a majority of our operations are automated, and we are cross-training employees and developing contingency plans to mitigate the potential impact on our services.
In addition to preparing our teams, we are also enhancing our products. We are working to align existing product structures with CDC best practice recommendations.
Please continue to monitor the CDC website for up to date information and know that we are here for you. If your organization is in a crisis and needs immediate assistance, please contact your Customer Success Manager directly.”
-From Bob Segert, Chairman & Chief Executive Officer and Bret Connor, Senior Vice President,Chief Customer Officer.